These terms apply to all DPF cleaning and related services provided by DPF Cleaner, 201 King Street, Fenton, Stoke-on-Trent ST4 3ER, whether your vehicle comes to our workshop or you send your DPF to us by post. Last updated 17 October 2026.

1. Our services

On-car DPF cleaning – the DPF is cleaned on the vehicle at our workshop.
Off-car DPF cleaning – the DPF is removed, cleaned on our workshop rig and refitted, or you bring it to us already removed.
Postal DPF cleaning – you send us the removed DPF, and we clean it and return it.

We also offer EGR valve cleaning, engine carbon cleaning and O2 / lambda sensor cleaning. All work is carried out at our workshop; we don’t offer a mobile service.

2. Quotes and prices

Prices shown on our website are starting prices. The final price depends on many factors, including the vehicle and how complex the job is, and we confirm it with you before any work starts. Off-car and postal cleaning are priced on quote, and postal quotes depend on your location.

3. Bookings and timings

Workshop visits are by appointment, and we’ll give you a time when you book. Same-day slots are available when we have space. For off-car cleaning we aim for one working day, but it can take longer. Postal return times depend on your location, and we’ll confirm yours when you book.

4. Before and after cleaning

We check the filter before we clean it. If it’s cracked, melted or otherwise damaged, we’ll tell you before going any further.

Cleaning removes soot and ash from the filter. It doesn’t repair the faults that can cause a DPF to block, such as faulty injectors, a faulty turbo or excessive oil use, EGR valve faults, failed glow plugs or sensors, incorrect fuelling or poor combustion, or ECU software changes that affect how the DPF works. These need to be diagnosed and repaired, or the filter can block again.

5. Your responsibilities

Make sure the DPF is removed and refitted by a competent mechanic or workshop where you arrange this yourself.
Give us accurate vehicle and DPF information.
Have any underlying engine faults put right before the DPF is refitted.
Use quality fuel and follow the manufacturer’s service intervals.

6. Postal cleaning

All DPFs sent to us must be securely packaged.
We are not liable for damage during shipping.
Return shipping is included in our quoted price unless otherwise agreed.
All postal items are returned by tracked courier.

7. Limitation of liability

Our liability is limited to the cost of the DPF cleaning service provided. We are not responsible for any consequential loss, including vehicle damage or financial losses. Nothing in these terms affects your statutory rights.

8. Acceptance of terms

By using our services, you agree to these Terms and Conditions in full. If you have any questions, call us on 07827 533529 or email dpfspecialist43@gmail.com.

Terms & Conditions